OS Jeans ships items to specified locations; shipping fees and timelines vary by destination and shipping method.
Unexpected customs processing may affect delivery times.
Undeliverable packages (e.g., wrong address, refusal) may incur extra shipping charges. The company contacts the customer to arrange reshipping.
Lost packages: If tracking shows "delivered" but you didn’t receive the item, contact support within 7 days.
Damaged packages: Report within 48 hours of delivery with photos to arrange replacement or return.
