1. General Shipping Information
OS Jeans aims to deliver your orders efficiently and on time. All shipping details, including costs, timelines, and available destinations, are outlined in this policy. By purchasing from OS Jeans, you agree to this Shipping Policy.
2. Shipping Destinations
OS Jeans currently ships to [list of regions or countries, e.g., "the United States, Canada, and select international destinations"]. Please note that certain locations may be subject to additional charges or limitations.
3. Shipping Options and Rates
Standard Shipping: [Expected delivery timeline, e.g., "5-7 business days"]
Express Shipping: [Expected delivery timeline, e.g., "2-3 business days"]
International Shipping: Delivery times vary by location. Estimated delivery will be provided at checkout.
Shipping Fees: Shipping fees are calculated at checkout based on order weight, destination, and shipping method selected. All applicable fees will be displayed before payment.
4. Order Processing Time
Orders are typically processed within [X business days] of order confirmation. Processing times may be longer during peak periods, sales events, or due to unforeseen circumstances.
Orders placed after [Cutoff time, e.g., 2 PM EST] will be processed on the following business day.
5. Tracking Your Order
Once your order is shipped, you will receive an email with a tracking number and a link to track your package.
Please allow up to 24 hours for tracking information to update.
6. Delivery Issues and Delays
OS Jeans is not responsible for shipping delays due to factors outside our control, including carrier delays, weather conditions, or customs inspections.
If your package is delayed, please allow up to [7 days for domestic, 14 days for international] and contact customer service if the package has not arrived within this timeframe.
7. Customs, Duties, and Taxes (International Orders)
For international orders, additional customs, duties, or taxes may apply based on the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.
Customs processing may also affect delivery timelines.
8. Undeliverable Packages
If a package is returned to OS Jeans due to incorrect address information, failure to pick up, or refusal of delivery, you may be responsible for additional shipping charges. We will contact you to confirm the delivery address and reshipping details.
9. Lost or Damaged Packages
Lost Packages: If your tracking status shows delivered but you did not receive your package, please reach out to our customer support team within [7 days] for assistance.
Damaged Packages: If your package arrives damaged, contact OS Jeans within [48 hours] of delivery. Provide photos of the damage, and we will assist with a replacement or return.
10. Contact Information
If you have questions or concerns regarding shipping, please contact OS Jeans customer support at [Customer Support Email : osjeans.official@gmail.comor Phone Number : +91 78743 50505].