Welcome to the OS Jeans FAQ section! We’ve answered some of the most common questions below to help you with your shopping experience.
What sizes do you offer?
We offer a wide range of sizes to ensure a perfect fit for everyone. Our sizes typically range from 28 to 40 for men. Please refer to our Size Guide on each product page for detailed measurements.
How can I find the right fit?
You can use our Fit Guide available on each product page to help choose the perfect size and style for your body type. If you're unsure, feel free to reach out to our customer service for advice on selecting the best fit.
What materials do you use for your jeans?
We use premium-quality denim made from 100% cotton, as well as blends that include stretchable fabrics for comfort and flexibility. We also prioritize using sustainable and eco-friendly materials wherever possible.
How should I care for my jeans?
To maintain the quality of your jeans, we recommend washing them inside out in cold water and hanging them to dry. Avoid using bleach, and only tumble dry on low if necessary.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders.
How long does shipping take?
Standard Shipping: 5-7 business days.
Expedited Shipping: 2-3 business days.
International Shipping: Varies by location, typically 7-14 business days.
Please note that shipping times may vary during holidays and sale periods.
Can I track my order?
Yes, once your order is shipped, you will receive a confirmation email with a tracking number that you can use to track your order’s progress.
What is your return and exchange policy?
We accept returns and exchanges within 7 days of receiving your order, provided that the items are in their original condition and packaging. Please visit our Return & Exchange Policy page for more information.
How do I initiate a return or exchange?
To start a return or exchange, contact our customer service team at osjeanssurat@gmail.com or +91 7874750505 with your order details, and we will guide you through the process. A prepaid return label will be provided for your convenience.
Can I modify or cancel my order after placing it?
If you need to make changes to your order, please contact us as soon as possible. We can modify or cancel your order if it has not yet been processed or shipped. Once the order is shipped, changes cannot be made.
Do you offer gift cards?
Yes, we offer digital gift cards in various amounts, perfect for gifting! These can be purchased on our website and will be sent directly to the recipient’s email.
Do you offer any promotions or discounts?
We regularly offer promotions and discounts! Be sure to sign up for our newsletter or follow us on social media to stay updated on our latest deals and exclusive offers.
How can I contact customer service?
You can reach our customer service team via email at osjeanssurat@gmail.com, by phone at +91 7874750505, or through our WhatsApp chat available on the website during business hours.
Where are your jeans made?
Our jeans are designed with care and produced in ethically managed factories to ensure high quality and fair labor practices. We prioritize sustainable production methods and work closely with manufacturers who share our values.
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