At OS Jeans, we are committed to providing high-quality products and ensuring your satisfaction. If you're not fully satisfied with your purchase, you can return or exchange items within 7 days of receiving your order, under the following conditions:

1. Eligibility for Returns and Exchanges:

• Items must be returned or exchanged within 7 days from the date of delivery.
  
• The items must be in new, unworn, unwashed condition, with all original tags and packaging intact.
  
• Items that have been altered, damaged, or show signs of wear are not eligible for return or exchange.
  
  

2. Non-Returnable Items:

• Final sale items, clearance or marked down items, are not eligible for return or exchange.
  
• Custom or personalized items are not returnable unless there is a defect.

3. Process for Returns:

• To initiate a return, please contact our customer service Customer Service Email - osjeans.official@gmail.com / Phone:+91 78743 50505within 7 days of receiving order.
  
• Once your return is approved, you will receive detailed instructions on how to return the item.
  
• Customers are responsible for return shipping costs unless return is due to a manufacturing defect or error on our part.
  

4. Process for Exchanges:

• For size or style exchanges, please contact customer service within 7 days of receiving your product.
• Exchanges are subject to item availability. If the requested item is unavailable, we will issue a store credit or refund.
• The customer is responsible for shipping costs related to the exchange, unless the exchange is due to a product defect.

5. Refunds:

• Refunds will be processed within 7-10 business days of receiving the returned item, after inspection.
  
• Refunds will be credited back to the original payment method used at checkout.
  
• Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item or defect).

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at Customer Service Email :- osjeans.official@gmail.com / Phone Number:-+91 78743 50505.
  
• We will arrange for a replacement or full refund, including shipping costs.
  

7. Contact Us:

If you have any questions about our return and exchange policy, please reach out to our customer service team at Customer Service Email :- osjeans.official@gmail.com / Phone Number:-+91 78743 50505. We’re here to help!

Thank you for choosing OS Jeans!